- To work in DATORAMA platform and provide, code and analyze data along with campaign performance, optimization checks.
- Support complex client implementations and define best practices for solution architecture
- Understand customer goals and challenges and translate them into technical requirements
- Train new customers on how to use the Datorama platform in a way that is tailored to their specific use-case and implementation.
- Create and implement Success Plans to drive customers towards the adoption of additional use-cases
- Monitor customer usage data, health indicators, and use-case growth opportunities and translate into strategies for success
- Collaborate with cross-functional teams such as Implementation, Account Management, and Global Support, team to ensure the proper approach is taken holistically to maximize a new customer’s success
- Play a fundamental part in coaching customers to establish and manage their Change Management/Governance/Centre of Excellence programs.
Preferred Qualifications & Skills:
- Experience working in DB development /Data modeling/ETL processes/SQL/Python
- Experience working with Client-side HTML, JavaScript, CSS
- Previous experience in analytics is an advantage
- Strong understanding of the digital marketing ecosystem, its vocabulary and key metrics
- Strong technical and problem solving skills
- Experience facilitating customer meetings and presenting to an executive level audience in a concise, inspirational and convincing manner
- Deep understanding of customer success principles, approaches and considerations
- 5+ years relevant work experience