Datorama Specialist

Mumbai Salesforce Marketing Cloud

03 Feb 2020

Mumbai

Salesforce Marketing Cloud

Information Technology

Full Time

1

5 - 7 years

  • To work in DATORAMA platform and provide, code and analyze data along with campaign performance, optimization checks.
  • Support complex client implementations and define best practices for solution architecture
  • Understand customer goals and challenges and translate them into technical requirements
  • Train new customers on how to use the Datorama platform in a way that is tailored to their specific use-case and implementation.
  • Create and implement Success Plans to drive customers towards the adoption of additional use-cases
  • Monitor customer usage data, health indicators, and use-case growth opportunities and translate into strategies for success
  • Collaborate with cross-functional teams such as Implementation, Account Management, and Global Support, team to ensure the proper approach is taken holistically to maximize a new customer’s success
  • Play a fundamental part in coaching customers to establish and manage their Change Management/Governance/Centre of Excellence programs.

Preferred Qualifications & Skills:

  • Experience working in DB development /Data modeling/ETL processes/SQL/Python
  • Experience working with Client-side HTML, JavaScript, CSS
  • Previous experience in analytics is an advantage
  • Strong understanding of the digital marketing ecosystem, its vocabulary and key metrics
  • Strong technical and problem solving skills
  • Experience facilitating customer meetings and presenting to an executive level audience in a concise, inspirational and convincing manner
  • Deep understanding of customer success principles, approaches and considerations
  • 5+ years relevant work experience