Account Manager

Mumbai Salesforce Marketing Cloud

05 Jan 2023


Salesforce Marketing Cloud

Client Servicing

Full Time


3 - 6 years

Client facing responsibility:

  • Ability to handle 15-20 Salesforce marketing cloud clients concurrently with service attitude to deliver 5/5 customer satisfaction along with meeting deadlines
  • Generate sales & opportunity among allocated key client accounts, including upselling and cross-selling for marketing automation products and features
  • Develops and maintains long-term relationships with accounts
  • Forecasts and tracks client account with digital metrics, performance and guidance on Email / SMS & Digital campaigns

Client & tech team co-ordination accountability:

  • Be the bridge between Client and Tech team . The account manager will bear accountability for all deliverables demanded from Client and tech team ends
  • Operates as the point of contact for assigned customers in the marketing automation team
  • Makes sure clients receive requested products and services in a timely fashion
  • Communicates client needs and demands to tech team in clear unambiguous way
  • Manage projects within client relationships, with project status tracking, opportunity, billing and campaign performance tracking
  • Coordinate and accomplish technical and strategy requirements / goals with tech team members working on the same account to ensure consistent and efficient service

Payments & Collections accountability:

  • Keep records of client transactions, invoicing and billing co-ordination with finance
  • Timely collections for key clients is responsibility of the account manager
  • Must be aware of government taxes and different types of payment systems across different clients

Desired Skills and Experience

  • Must have 3-6 years of experience in digital (web /social/telecom/IT/ ERP/ CRM) Client Servicing, brand communication, marketing performance and account management
  • At least 2 years of digital / mobile agency experience
  • Should have worked with large well-known organizations.
  • Worked in digital / mobile agency is a must
  • Preferably worked on data driven campaigns
  • Experience in Email / SMS / Mobile Push campaigns is a must