Quality Trainer

Mumbai Monitoring

11 Nov 2022





1 - 2 years

Job Purpose:

  • To develop, document and conduct training on social media tool
  • To develop, document and conduct training on social media monitoring processes
  • To take initiatives in the field of training in social media monitoring space


  • Create training modules in social media monitoring tool
  • Create training modules for the social media processes new/ existing
  • Create test papers for the team member related to above mentioned space
  • Conduct training for the social media monitoring tool and processes for new hires and refresher training for existing team
  • Develop and conduct other initiatives related to Social / New Media monitoring
  • Update yourself on the most recent developments and new tools to enhance teams knowledge

Work experience

  • 2-3 years of experience as Trainer preferable in a KPO / BPO or in service industry.
  • Extremely proficient with communication tools (PowerPoint, word) and able to pick up tools quickly
  • Excellent English communications skills both orally and written
  • Good understanding of participatory methods in learning and strong facilitation skills
  • Organized, structured and good in planning own work
  • Strong analytical/and problem solving skills
  • Demonstrable commitment to team work
  • Social Media knowledge will be preferable

Education qualification

  • Candidate must be a Graduate
  • Any diploma in training will be preferred

Willing to work in shifts and flexible hours at crucial times. No night shifts