- Use specialized tools, to generate search results for our client brands
- Understand and address the consumer queries effectively and actively on social media platforms.
- Identify and escalate critical and sensitive cases that could lead to a crisis or impact brand goodwill.
- Actively draft and publish communication for pro-active social care for customers.
- Manage social media conversation volumes with consistency and to manage their own quality of responses.
- Identify key issues and pain points as actionable for client to improve the reputation of the brand.
- Familiar with Reports, PPT and Excel.
- Should be ready to work 5/6 days / rotational Shifts & rotational off
- Should be a graduate
- At least six months experience with a ORM /BPO / KPO
- Should be extremely fluent with written and spoken English
- Should be hardworking and have ability to deliver work with high level of accuracy