Executive Monitoring

Mumbai Monitoring

01 Jan 2023

Mumbai

Monitoring

Operations

1

2 - 2 years

Experience- 0-2yrs

Role:

  • Use specialized tools, to generate search results for our client brands
  • Understand and address the consumer queries effectively and actively on social media platforms.
  • Identify and escalate critical and sensitive cases that could lead to a crisis or impact brand goodwill.
  • Actively draft and publish communication for pro-active social care for customers.
  • Manage social media conversation volumes with consistency and to manage their own quality of responses.
  • Identify key issues and pain points as actionable for client to improve the reputation of the brand.
  • Familiar with Reports, PPT and Excel.

Criteria:

  • Should be ready to work 5/6 days / rotational Shifts & rotational off
  • Should be a graduate
  • At least six months experience with a ORM /BPO / KPO
  • Should be extremely fluent with written and spoken English
  • Should be hardworking and have ability to deliver work with high level of accuracy